Service & Repairs

Just Bytes Computers offers expert service & repairs both in-store and on-site.

Computer not starting, running slow, or just not playing as it should be? Our skilled technicians will have you back up and running in no time!
 

IN-STORE SERVICE

Inspection Fee: $35 - This includes a complete inspection of your PC, and detection of the cause of your problem. We will then give you a quote on costs to repair any problems.

General Labour: $25 / 15 Mins - General labour is charged when any additional labour work is required to repair a system - including software fixes, changing settings, physical repairs, etc. We will attempt to notify you of any general labour costs will be required to complete your service job before the labour is completed.

Installation Of Parts: $15/ea for items purchased from Just Bytes, or $45/ea for items purchased elsewhere. Includes physical installation plus drivers & software.

Software Clean-up: $95 - Infected? Our system clean-up involves Virus Scan & Removal, Adware/Spyware Scan & Removal, also includes windows updates & security fixes.

Windows Re-Install: $115 - This will restore your computer to its "Factory Default" state - a complete cleanup of your hard drive.

Warranty Work - Work carried out under warranty is of course free. However, should no fault be found, or any faults found not be covered under warranty, standard service fees will apply.


ONSITE SERVICE

Onsite service work, including but not limited to - new parts installation, software fixes, virus removal & repairs, etc are available in the Newcastle, Hunter, Port Stephens and Lake Macquarie regions.

Onsite labour is charged at $125 /hour for standard Monday to Friday business hours. A callout fee of $35 may apply for travel depending on distance. Please call if you would like clarification on our service area.

We offer a discounted rate of $95 /hour for if you present any of the following: Seniors Card, Armed Forces ID, Emergency Services ID (Police/Fire/Ambulance). *Excludes businesses, the following surcharges apply where applicable.

After Hours, weekend and urgent response callouts are also available, however the following surcharges will apply.

After Hours (5pm - 9am M-F) - 1.5x Standard Rate
Saturday (10am - 4pm) - 1.5x Standard Rate
Sunday (10am - 4pm) - 2x Standard Rate
Urgent Response (Onsite same day - ASAP) - 2x Applicable Rate - i.e. Urgent response on Saturday would be charged at $125 x 1.5 x 2 = $375 /hr.

Please call 1300 790 840 or email service@justbytes.net.au to arrange an onsite repair.

© 2008 Just Bytes Newcastle, All Rights Reserved. Prices subject to change without notice.
Prices for cash/bank cheque/EFTPOS only. 2% surcharge applies for VISA/Mastercard.